Delivery Information
We only sell items which we have in stock, so you will never have to wait for a delivery. We despatch at 12pm every working day (i.e. Monday to Friday excluding bank holidays), so if you purchase your item at 8am in the morning it will be despatched the same day, or if you purchase at 10pm in the evening it will be despatched the next working day. (If you would prefer not to receive your delivery immediately you are also welcome to arrange despatch for a later date. Please send us an email or call us immediately after purchasing to let us know.)
We can deliver anywhere in the island of Ireland, please contact us on 0876917548 for delivery costs.
Please note that for your security if payment is made by credit or debit card we can only deliver to the card billing address. If you would like us to deliver to an alternative address please contact us to discuss your options by email on info@bodyandsoulstore.
DELIVERY SERVICES
All our items are sold with a FREE delivery option. We despatch daily at 12 noon, so if your order is received before 12 noon it will be despatched the same day, if your order is received after 12 noon it will be despatched the next working day.
Standard 7 - 10 Day Delivery
The majority of our heavier items are sold with a FREE 7 – 10 day delivery service. A member of our team will contact you to let you know exactly what day to expect your delivery. Deliveries can take place between 9am & 7pm on the elected day.
DELIVERY INSURANCE
Delivery insurance is provided free of charge on all deliveries, but there are two conditions that must be fulfilled in order to claim. Firstly, if there is any damage to the package, you MUST write 'Damaged' next to your signature, whether it is paper or electronic. If you have a courier delivery and there is no apparent damage and you don't have time to check the contents of the package, you MUST write 'Contents Unseen' next to your signature. If you have a pallet delivery (or for delivery of any item over €250) you should check it before signing. Secondly, you MUST notify us directly by email of any damage within 48 hours of delivery.
Please note these instructions are important - the drivers are very unlikely to suggest that you mark a delivery as damaged, and once the couriers have a 'clear' signature they will consider the package to have been delivered in perfect condition and it will not be possible to make a claim on the insurance.
**Delivery timescales can sometimes be delayed by different factors such as weather, transport system congestion & busy periods so from time to time delivery may take a little longer than the stated time. We will endeavour to let you know of any delays before they happen but sometimes this is outside of our control.
